Refund policy

Return and Refund Policy

Thank you for choosing Sugar Blushed! We take great pride in the quality and craftsmanship of our brownies, and we want you to be fully satisfied with your purchase. Please read our return and refund policy carefully to understand your rights and our obligations regarding your purchase.

Eligibility for Returns and Refunds Due to the perishable nature of our products, SugarBlushed cannot accept returns on any food items. However, we are committed to resolving any issues you may encounter with your order. If you receive a product that is damaged, incorrect, or not as described, please contact us within 24 hours of receiving your order to request a refund or replacement.

Reporting Issues To report an issue, please email us at hello@sugarblushed.com with the following details:

  • Your order number.

  • A detailed description of the issue.

  • Clear photos of the product and packaging showing the damage or discrepancy.

Our customer service team will review your request and, if deemed valid, will offer you a refund, replacement, or store credit at our discretion.

Refunds Process Once your refund request is approved, we will initiate a refund to your original payment method. Please note that it may take 7-10 business days for the refund to be processed and reflected in your account, depending on your payment provider.

Exchanges As our products are made fresh to order, we do not offer exchanges. If you received a damaged or incorrect product, please follow the steps outlined in the "Reporting Issues" section.

Non-Returnable and Non-Refundable Items

  • Any product that has been opened or partially consumed.

  • Orders placed using a promotional discount or during a sale event.

  • Items that were delivered successfully but were not collected from the delivery location.

Cancellation Policy Orders can be cancelled within 2 hours of placing the order by contacting us at hello@sugarblushed.com. After this period, we begin processing your order, and it cannot be cancelled or refunded.

Contact Us If you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to us at hello@sugarblushed.com. We're here to ensure your experience with SugarBlushed is nothing short of delightful.